Welcome to Herbi Solutions. These terms and conditions explain how you may access and use our website, as well as the guidelines for purchases made through our platform. By using our website, you agree to these terms and conditions.

1. General Information

1.1 Herbi Solutions operates an online platform with a carefully selected range of products for horticulture and agricultural care.

1.2 By accessing this website, you confirm that you have read and accepted these terms and conditions in full.

2. Product Information and Application

2.1 All items listed on our website are original products and comply with common quality and safety standards.

2.2 Please always read and follow the product labels and instructions for use.

2.3 It is your responsibility to ensure that the products are used in accordance with local regulations, recommendations, or best practices.

3. Orders and Payments

3.1 All purchases are subject to availability and order confirmation.

3.2 Payments are processed securely through verified third-party providers (Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Maestro, Shop Pay, UnionPay). We do not store payment information.

3.3 Herbi Solutions reserves the right to refuse or cancel orders that appear suspicious or unauthorized.

4. Shipping and Delivery

4.1 We deliver to supported regions. Estimated delivery times are displayed at checkout.

4.2 Delivery times may be affected by external circumstances such as weather conditions or shipping delays.

4.3 Customers are responsible for providing accurate shipping information. Incorrect information may result in failed delivery.

5. Returns and Refunds

5.1 Products that arrive damaged or defective can be returned within 2 days of delivery.

5.2 Refunds will be issued after receipt and inspection of the returned product.

5.3 If the return is not due to an error on our part, the buyer will bear the return shipping costs.

6. Use of the Website

6.1 You agree not to use this website for unauthorized, unlawful, or harmful activities, including attempting to compromise website security or entering false information.

6.2 Misuse of the website may result in restricted access or legal consequences.

7. Intellectual Property

7.1 All content on this website, including text, images, and branding, is the property of Herbi Solutions and protected by copyright.

7.2 No part of this website may be reproduced or distributed without our prior written consent.

8. Limitation of Liability

8.1 Herbi Solutions is not liable for indirect, incidental, or consequential damages arising from the use of the website or its content.

8.2 We do not guarantee that the website will function without interruption or be technically error-free at all times.

9. Data Protection

9.1 Personal data is collected and processed in accordance with our privacy policy to ensure responsible data processing.

9.2 By using our website, you agree to the data protection practices described therein.

10. Changes to the Terms and Conditions

10.1 We reserve the right to change these terms and conditions at any time without prior notice.

10.2 Continued use of our website after such changes constitutes acceptance of the updated terms and conditions.

Contact Information

If you have any questions, please contact us:

Official Name: CREATIVE FARMER LTD
Business Name: Herbi Solutions

Address: 128 City Road
London, EC1V 2NX
United Kingdom

Telephone: +44 1770380040
Email: support@herbisolutions.com

Customer Service Hours:
Monday to Friday, 09:30 – 17:00 (GMT)

Response Times:
We strive to respond to most inquiries within 24–48 business hours on weekdays.