At Herbisolutions, we value your privacy and are committed to protecting the information you provide. This privacy policy describes how we collect, use, and secure your data when you use our website and services, including when you access our services from Germany, France, and the Netherlands.

1. What information do we collect?

1.1 Personal data:
When you place an order or register on our website, we may collect your name, email address, phone number, shipping/billing address and payment-related information (securely processed via third-party providers).

1.2 Technical Information:
We collect non-personal data such as your IP address, browser type, device information and usage behavior to improve the functionality and performance of our website.

1.3 Cookies and tracking technologies:
We use cookies and similar tools to improve your user experience, support the functionality of the website, and analyze visitor behavior.

2. Use of your information

2.1 For processing orders, payments and customer service.

2.2 To improve content, usability, and personalize your experience.

2.3 To send you information, offers or promotional content (you can unsubscribe at any time).

2.4 For compliance with legal requirements, fraud prevention and security monitoring.

3. Data transfer

3.1 We do not sell or rent your personal data to third parties.

3.2 Your data may be shared with verified service providers who assist us with website operation, payment processing or shipping within Germany, France, and the Netherlands.

3.3 Disclosure may be required if we are legally obliged to do so or to protect our company or our users.

4. Data protection measures

4.1 We implement appropriate security measures to protect your data from unauthorized access or loss.

4.2 Despite great care, no digital system is completely immune to security risks.

5. Your rights

5.1 You can request access to your personal data at any time, as well as request its correction or deletion.

5.2 To stop receiving marketing emails, simply click on the unsubscribe link in our messages.

5.3 You can disable cookies via your browser settings. Please note, however, that this may restrict certain functions.

6. External Websites

6.1 Our website may contain links to external sites. We assume no responsibility for their content or data protection practices.

7. Updates to this policy

7.1 This privacy policy may be updated from time to time. Changes will be published on this page with the corresponding revision date.

Contact Information

If you have any questions, please contact us:

Official Name: CREATIVE FARMER LTD
Business Name: Herbi Solutions

Address: 128 City Road
London, EC1V 2NX
United Kingdom

Email: support@herbisolutions.com
Phone: +44 1770380040

Customer Service Hours:
Monday to Friday
09:30 – 17:00 (GMT)

Response Time:
We strive to respond to most inquiries within 24–48 business hours on weekdays.